Production & Delivery Policy

Production and Dispatch Time

Orders are normally prepared for dispatch within 3 to 6 working days.

This period may include:

  • Payment and order review
  • Product preparation or production
  • Custom Size measurement review, where applicable
  • Quality checks
  • Packing
  • Handover to DHL

The 3 to 6 working days are the time before the parcel is handed to DHL. DHL transit time is additional.

Standard-Size Orders

The dispatch period for a standard-size order begins after the order and payment have been confirmed.

Custom Size Orders

The dispatch period for a Custom Size order begins after:

  • Payment has been confirmed
  • All required measurements have been received
  • Any measurement questions have been answered
  • The measurements are ready to be applied to the garment

Delays in submitting complete measurements will delay production and dispatch.

Custom Size changes garment measurements only. The fabric, color, lapel, lining, buttons, and design remain as shown on the product page.

DHL Transit Time

ARNO by Anny uses DHL for order delivery.

Once the parcel has been collected by DHL, the estimated transit times are:

  • United States: 10 to 12 working days
  • Rest of the World: 12 to 14 working days

These estimates begin on the first working day after DHL receives the parcel. Production and dispatch preparation time are not included in the DHL transit estimate.

Delivery to remote locations may take longer.

Tracking Your Order

A DHL tracking number will be sent to the email address used at checkout after the parcel has been dispatched.

Tracking information may not update immediately after collection. Please allow time for DHL to scan the parcel into its delivery network.

Customers are responsible for monitoring the tracking information and responding to any request from DHL concerning delivery, customs clearance, or address confirmation.

Free-Shipping Terms

Free standard DHL shipping is available only when it is displayed on the product page, cart, promotion, or checkout.

A free-shipping offer covers the first outbound standard delivery only. It does not include:

  • Customs duties
  • Import taxes
  • Brokerage or customs-clearance charges
  • Return shipping
  • Exchange shipping
  • Expedited delivery
  • Address-correction charges
  • Re-delivery charges caused by a missed delivery
  • Charges caused by an incorrect or incomplete address

If a shipping charge appears at checkout, the order is not eligible for free shipping under the current offer.

Promotional shipping terms may change. The shipping amount displayed at checkout will apply to the order.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, handling charges, or brokerage fees imposed by the destination country.

These charges:

  • Are not included in free shipping
  • Are determined by local customs authorities
  • Must be paid by the recipient
  • Are not controlled by ARNO by Anny
  • Are not refundable by ARNO by Anny

We cannot declare an order as a gift or enter a lower value on customs documents.

If customs requests information or payment, the customer must respond within the time provided. Failure to complete customs clearance may result in delay, storage charges, return, or disposal of the parcel.

Please contact the customs authority in your country if you need an estimate before ordering.

Delivery Delays

The delivery dates shown on the website are estimates. An order may be delayed because of:

  • Incomplete or unclear Custom Size measurements
  • Delayed responses to measurement questions
  • Product availability
  • Additional quality checks
  • Seasonal order volume
  • Public holidays
  • Severe weather
  • DHL network disruption
  • Customs inspection or clearance
  • Import documentation requirements
  • Strikes or other events outside reasonable control
  • An incorrect or incomplete delivery address

If we become aware of a delay before dispatch, we will contact you using the email address provided with the order.

Once DHL has collected the parcel, tracking information will provide the latest available delivery status.

Incorrect or Incomplete Addresses

Customers must provide a complete delivery address, working telephone number, and correct postal code at checkout.

Contact info@arnobyanny.com immediately if an address needs to be corrected. Address changes cannot be guaranteed after production, packing, or dispatch has started.

If a parcel is delayed, returned, or requires re-delivery because the customer provided an incorrect or incomplete address, additional shipping charges may apply.

Missed Delivery Attempts

DHL may contact the recipient or leave instructions after an unsuccessful delivery attempt.

The customer is responsible for following DHL’s instructions and arranging re-delivery or collection within the time provided.

A parcel returned because it was not collected or because repeated delivery attempts were unsuccessful may be subject to additional shipping charges.

Delayed Parcels

A parcel is considered delayed when it has passed the estimated DHL transit window but tracking still shows that it remains in the carrier’s network.

If this happens:

  1. Review the latest DHL tracking information.
  2. Check for customs-clearance requests.
  3. Contact DHL using the tracking number if instructed.
  4. Email info@arnobyanny.com with your order number and tracking number if no useful update is available.

We will help request an update or investigation from DHL. A transit delay does not automatically mean that a parcel has been lost.

Lost Parcels

If tracking has stopped updating or the parcel has not arrived after the expected delivery period, contact info@arnobyanny.com.

Please provide:

  • Your order number
  • DHL tracking number
  • Full delivery address
  • The latest tracking status
  • Any communication received from DHL

ARNO by Anny will open or assist with a carrier investigation. DHL may require time to search its network and confirm the parcel’s status.

A replacement or refund will be considered after DHL confirms that the parcel has been lost, subject to the order type, available stock, and applicable consumer law.

Parcels Marked Delivered but Not Received

If DHL marks a parcel as delivered but you cannot locate it:

  1. Check all entrances and safe delivery locations.
  2. Ask household members, reception staff, building management, and neighbours.
  3. Review any photograph, signature, or delivery note provided by DHL.
  4. Contact DHL using the tracking number.
  5. Notify info@arnobyanny.com as soon as possible.

We will assist with the DHL investigation. The result will depend on the carrier’s delivery records, the address supplied with the order, and any applicable consumer rights.

Refused or Unclaimed Parcels

Do not refuse a parcel because of customs duties or delivery charges without first contacting us.

A refused or unclaimed parcel may be returned, held, or disposed of by the carrier or customs authority. Return shipping, storage, customs, or handling charges may apply.

Custom Size orders remain subject to the Custom Size rules in our Returns, Exchanges & Custom-Size Orders Policy.

Contact Us

For questions about production, dispatch, tracking, or delivery, contact:

Email: info@arnobyanny.com
Telephone: +1 689-243-1611
Address: 100 Jericho Quadrangle, Suite 316, Jericho, NY 11753, United States